Troubleshoot install or activation
errors for Office 2016 for Mac

Can't download the Office 2016 for Mac installer

  1. Make sure your internet is working on the Mac you’re trying to install on. Pause any active downloads.

  2. If you’ve started a download and it stuck, delete the download file by dragging it to Trash. Start the download again by clicking one of two buttons below, depending on your license:

    Download fof all licenses except "Home&Student" Download Office 2016 Mac "Home&Student"

To activate Office 2016 for Mac, you will need a valid and licensed Office 365 account or a Microsoft Account that is associated with a one-time purchase. If you don't, you won't be able to create or edit files, only read them.

Can't find the installer or Office apps after downloading

If you're looking for the Office Installer:

Depending on what browser you used to download the installer, it may save to different folders on your Mac. We recommend you use Safari for the best experience.

  1. Look for the file in your Downloads folder, typically next to the Trash.

  2. If you don't see a Downloads folder, open Safari and go to View > Show Downloads.

If you're looking for the Office apps after installing:

  1. After you’ve installed the Office suite, find them by opening the Launchpad

    Launchpad icon
  2. Or you can open Finder > Applications > scroll down to "Microsoft"

    Mac Finder Window

"An error has occurred. We can’t move on to the next step. Please try again later"

Some customers may get this error when clicking install button from their My Account page.

"An error has occurred. We can’t move on to the next step. Please try again later"

Quit out of your browser and then try again.

Installer.pkg file downloaded but won't launch

  1. Wait for the download to be complete. It may take a while or may start and stop. The final file size should be around 1.5 gb.

  2. Move the Microsoft_Office_2016_Installer.pkg from the Downloads folder to the desktop, then double-click to launch.

  3. If it's still not working, delete the installer.pkg file and redownload using the Safari browser by clicking one of two buttons below, depending on your license:

    Download fof all licenses except "Home&Student" Download Office 2016 Mac "Home&Student"
  4. If you're not using the Office Home & Student license and you're still unable to download the file, delete the installer again.

"Microsoft Office 2016 can’t be opened because it is from an unidentified developer"

  1. If you haven’t already, upgrade your device to MacOS Sierra 10.12.

  2. Click OK and wait 10 seconds. Move the download file to your desktop and try again.

  3. Hold Control and click the file on your desktop. Click Open.

Installer stuck at "Verifying"

The error that says the Microsoft_Office_2016_Installer.pkg can't be opened because it is from an unidentified developer, has been fixed in an update by Apple.

  1. Click OK. Wait 10 seconds and try again.

  2. Update to macOS Sierra (10.12).

  3. Restart your computer and install Office 2016 again.

System requirements not met

Office 2016 for Mac requires Mac OS X 10.10 or later.