Accounts Questions

  1. I don’t have an account/forgot my username and password

    Before you install Office 365 or Office 2016, you need to associate it with a Microsoft account, work account, or school account.

    If you have Office for home and bought it at a retail store or online store but don't have a Microsoft account, it's possible you haven't redeemed your product key (if you got one), or you missed the step for linking your recent purchase with an account. Do the following to link an account with Office.

    If you have Office for home and bought it at a retail store or online store but don't have a Microsoft account, it's possible you haven't redeemed your product key (if you got one), or you missed the step for linking your recent purchase with an account. Do the following to link an account with Office.

    For an Office for home product, go to www.office.com/setup and create a new Microsoft account or sign in with an existing one. Follow the steps on that page. Your account is successfully associated with Office when you see the page My Office Account followed by your Microsoft account email address, along with a button to install Office.

    My Office Account
  2. No option to install Office after signing in with my work or school account.

    If after signing in with your work or school account you don’t see an option to install the desktop applications on the Office 365 home page, go to the Office 365 Software page, select the language and bit-version you want (PC users can choose between 32-bit and 64-bit), then click Install.

  3. I can’t sign in with my work or school account.

    If you try to sign in with your work or school account to www.office.com and your sign in is blocked, it might mean your Office 365 administrator set up a security policy preventing you from signing in to that location. To install Office, try signing in directly to the Office 365 Software page instead. Select the language and bit-version you want (PC users can choose between 32-bit and 64-bit), then click Install.

Product key, purchase, and installing older versions of Office

  1. Office product keys

    Not all versions of Office 365 or Office 2016 include a key. If yours does, you need to redeem it before you can install Office. Go to www.office.com/setup and sign in with an existing Microsoft account or create a new account, then enter your product key. Follow the remaining prompts to finish linking your Microsoft account with your version of Office.

Install questions or errors during install

  1. How many computers can I install Office on?

    For Office 365 Home subscribers: You can install Office on up to 5 PCs or Macs. You may share your remaining four installs with friends or family, or use the same Microsoft account to install Office on your other computers. Install steps are the same.

    For one-time purchase of Office 2016 such as Office Home & Student, Office Home & Business, or Office Professional: You can install Office on one computer. You may transfer Office 2016 to another computer that belongs to you if you experience a hardware failure or you buy a new computer. For more information, see the Microsoft License Terms for your product.

  2. How to check for administrators rights

    You must be an administrator on the PC computer where you want to install Office 365, Office 2016, or Office 2013. Check if you have local admin rights to install Office.

  3. Office takes too long to install

    If Office seems to be taking a too long to install, it may be caused by problems with your internet connection, firewall, or anti-virus software. For possible solutions, see Office is taking too long to install. If you have a slow internet connection, install Office using the Use the Office 2016 offline installer.