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Frequently Asked Questions

How long does it take to receive my order?

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As soon as your payment is successfully processed, you will receive a download link for your product and a product key. This process is usually between 15-20 minutes, if your order is delayed long than this please check the online account you have created on the site at the time of checkout.

How long does my license last?

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The license for your product is a lifetime (perpetual) license. You may be required to purchase a new license with a new version of the product. In some cases, you might be eligible for an upgrade license that will allow you to upgrade at a discount price.

Can I reinstall my software?

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You can transfer your software to another computer that belongs to you, but this can only be done once every 90 days (exceptions can be made for hardware failure). The computer you transferred to becomes the licensed computer.

Can I transfer my license to someone else?

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Yes, if you are the original licensed user, you may transfer your product license to another user. You must make sure the new user reads and agrees to the terms of the licence agreement before transfer. Before transferring the license to another computer, you must remove it from the current licensed computer.

How many computers can I install my software on?

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With the exception of Office 365, your software can only be installed on one PC or Mac at a time.

Why are your prices low?

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We are an authorized licensed reseller of genuine Microsoft products. We purchase these products in bulk, which allows us to pass the savings on to our valued customers.

Do I need to install my software as soon as I purchase it?

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There is no time limit on software installation. You can install it immediately or wait until you purchase a computer. The product and license key will always be valid.

Are these products genuine Microsoft products?

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Yes, all of our products are full versions of genuine Microsoft products with legitimate license keys.

Can I update my software over the Internet?

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Since these are genuine Microsoft products, you will be able to obtain regular updates from Microsoft using an Internet connection.

What version of Microsoft Office do I need for my computer?

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Our product descriptions are detailed and include system requirements.

Do I lose my software if my computer crashes?

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Not at all. In case of hardware failure or a system crash, you can contact Microsoft and they can deactivate your license to make it available for another computer.

Is this a one-time payment or do I need to pay ongoing fees?

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The price you pay for your software is a one-time fee. Once you purchase the license, you can use the software as long as you like without paying again.

Can I buy a CD/DVD version of my product?

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We only deliver our products through digital download. This allows us to get the product to you immediately and saves you money.

Can I return a product I don’t want?

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Unfortunately, no. Once we deliver a license key, that key is considered used. We’ve already paid Microsoft for the license and cannot accept returns. We encourage you to read through the conditions and terms agreement, examine the product details, and make sure the product you purchase is the product you want to purchase. We have 24/7 customer service for any questions you may have regarding purchase of a product.